Effective Date: January 1, 2026 | Last Updated: June 4, 2026 | Version 2.0 (Anniversary Edition)
HomeSafeGuardNow is committed to protecting your privacy. This policy describes how we collect, use, and safeguard your information across our security ecosystem.
1. Information We Collect
We collect personal information you voluntarily provide when you request a quote, purchase a system, subscribe to updates, or contact support. This includes: full name, email address, phone number, billing address, home address, property details, and security system preferences. Additionally, our security cameras and sensors collect video footage, motion events, and alarm trigger logs which are encrypted and stored securely. We also collect technical data such as IP addresses, device identifiers, and app usage analytics to improve performance.
2. How We Use Your Information
Your data enables us to: provide real-time security alerts, dispatch emergency services, improve our AI detection algorithms, process payments, send service updates, and comply with legal obligations (e.g., law enforcement requests). We never sell, rent, or trade your personal data or video footage to third parties for marketing purposes. Footage is retained for 7-90 days based on your plan, after which it is automatically deleted. For annual plans, we may retain metadata for fraud prevention.
3. Data Security & Encryption
We employ bank-grade AES-256 encryption for all stored data and TLS 1.3 for data in transit. Our cloud infrastructure is hosted on SOC 2 Type II certified data centers with 24/7 physical security. Camera streams are end-to-end encrypted, meaning even HomeSafeGuardNow cannot view your live feed without your explicit permission. We conduct regular third-party penetration testing and vulnerability assessments. In the event of a data breach, we will notify affected users within 72 hours as required by law.
4. Sharing With Third Parties
We share limited data only as necessary: with emergency responders (police/fire) when an alarm is triggered, with payment processors (Stripe, PayPal) for billing, and with subcontractors for equipment delivery under NDA. We never share video footage for advertising. In case of a legal subpoena, we will notify you within 7 days unless prohibited by law. We do not sell data to data brokers or advertisers.
5. Your Privacy Rights (GDPR & CCPA Compliant)
Depending on your location (including GDPR for EU residents and CCPA for California), you may request: access to your stored data, correction of inaccuracies, deletion of video history, or opt-out of marketing communications. To exercise these rights, email privacy@homesafeguardnow.com. We respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
6. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If we discover such data, we delete it immediately. Parents or guardians may contact us to request deletion.
7. Cookies & Tracking Technologies
Our website uses essential cookies for authentication, session management, and security. We also use Google Analytics (anonymized IP) to analyze traffic patterns. You may disable non-essential cookies via browser settings, but some features may not function. We do not use cross-site tracking or fingerprinting.
8. International Data Transfers
Your data is stored on servers located in the United States. For users outside the US, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) to protect your information.
9. Data Retention Policy
Account data is retained as long as your subscription is active. After cancellation, we retain minimal data for legal compliance for up to 7 years. Video footage is automatically deleted according to your plan (7-90 days).
10. Changes to This Policy
We will notify users of material changes via email or in-app notification at least 30 days in advance. The latest version is always available at legal.homesafeguardnow.com/privacy. Continued use after changes constitutes acceptance.
Contact our Data Protection Officer: DPO@homesafeguardnow.com or mail to: Privacy Compliance, 123 Security Blvd, Austin, TX 78701. For urgent privacy concerns, call +1 (800) 555-PRIV.
